ITIL Foundation Course Training
Information Technology Infrastructure Library (ITIL) is a framework for IT service Management (ITSM), which describes organizing of IT resources to deliver the business needs. ITIL is the most widely accepted approach for IT Service Management in the world. ITIL provides a comprehensive and consistent set of best practices for IT service management, drawn from the public and private sectors internationally. ITIL reinforces ISO/IEC 20000 (previously BS15000). ITIL certification levels are Foundation, Intermediate, Expert and Master.
This Course Frame an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. This Framework is supplier-independent and developed to provide guidance across the breadth of IT infrastructure, development and operations. Participants will understand how an integrated framework, based on ITIL best practice guidelines enables an organization to support and deliver quality IT services.
This course will help participants prepare for the ITIL Foundations certification exam from ISEB / EXIN in IT Service Management.
On completion of this course, participants will get a better understanding of ITIL.
Trade Mark Acknowledgement Statements
We are accrediated training partner of Exin for the ITIL"" Foundation.Course Duration: 3 Days
Course Modules:
- Service Management as a practice
- Service Lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- Service Management technology
